terms & conditions
Headquarters: 2 impasse Jacques Piou, 31400 TOULOUSE
SIRET number: 79352089100037
Commercial name: FESTIGALS
Exempt of registration pursuant to Article L 123-1-1 of the Commercial Code.
VAT not applicable, art. 293 B of the CGI.
Access to and use of this website and the products available on it are subject to the following terms, conditions and instructions. Any order of product placed by a customer will imply the definitive and irrevocable agreement of this one on all the General Conditions of Sale presented hereafter. It is recommended that you regularly check this page to be aware of any changes.
This website also contains hypertext links to other sites that are not operated by Festigals (the "Linked Sites"). Festigals has no control over these sites and its responsibility can not be withheld from them. The use of these sites is governed by the conditions of use and service specific to each site.
2. Acceptance of conditions
The customer acknowledges having read, at the time of placing the order, these terms and conditions of sale and expressly accept them without reservation.
The present general conditions of sale govern the contractual relations between Festigals and its customer, the two parts accepting them without reserve.
The products offered for sale are those described on the Festigals website. A descriptive sheet is available for each product to sell. Thus, it is possible to know, before the validation of your order, all the essential characteristics of this product. If a description error appears on a product, we undertake to correct it as soon as possible. We can not be held responsible for changes to the products presented, as these can be modified without notice by the manufacturers. The photos of the products are not contractual. Our product photos are communicated to us by the vendors we deal with, we try to offer professional photos (worn by models or fashion bloggers) and photos of the products alone taken directly by our suppliers. The photos of the products alone illustrate exactly the product you will receive (composition, color, cut). The products offered by our vendors are inspired by current fashion but are by no means branded products. The prices, the descriptions and the colors of the products are given only as an indication and can be modified according to the supplies, the economic conditions or the conjuncture. In any case, in case of non-compliance of the delivered product with respect to its description, refer to Article 7.
To help you in your choice, do not hesitate to consult our SIZES CHART.
Order taking on the site is subject to compliance with the procedure set up by Festigals. The customer will have the opportunity, before finalizing his order, to check the details of it and its total price, and to correct any errors, before confirming it to express its acceptance. Any order confirmed by the customer is a sales contract and acceptance.
Festigals reserves the right to refuse or cancel any order from a customer especially in case of: a failure to pay the order concerned, a dispute over the payment of a previous order, non-receipt of payment within 7 calendar days (the postmark is authentic).
In case of unavailability of a product at the time of his order, Festigals undertakes to reimburse this one within 7 working days.
The mentions indicated by the customer, when entering information relating to his order commit him. Festigals can not be held responsible for errors committed by the customer in the wording of the address of the recipient of the order (delivery address, billing address) and delays in delivery or the impossibility to deliver the products ordered that these errors could engender.
A confirmation email will be sent to the customer by Festigals. For this purpose, the customer formally accepts the use of email for confirmation of the content of his order. The request for cancellation of an order can not be accepted for logistical reasons. The customer will then have to refuse the article upon receipt in order to obtain a refund.
5. Price and payment methods
Prices are denominated in euros, excluding participation in the shipping costs and calculated excluding taxes. They are not increased by the VAT rate, the status of auto-entrepreneur involving a VAT exemption, according to Article 293 B of the GC. The total price of the order is indicated in the basket. Festigals reserves the right to change prices at any time but the products will be billed based on the rates in effect at the time of registration of the order, subject to availability.
Payment of purchases is made either by:
Carte bancaire : You pay by credit card via www.festigals.fr, the payment is supported by the secure payment platform Stripe.
The data recorded and kept by Festigals constitute the proof of the order and all the past transactions.
Penalties in case of late payment:
Penalty rate due by law and without prior reminder in the event of payment at a date later than the date shown on the invoice: Rate in effect. Lump sum payment of €40 for collection costs in the event of payment at a date later than the date shown on the invoice. If the collection costs are higher than this amount, additional compensation will be due upon presentation of receipts.
6. Offer valid while stocks last
The offers presented are valid only within the limits of available stocks and do not give rise to any compensation in case of breakage or cancellation. Our offers are valid subject to availability at our suppliers. This information directly from our suppliers, errors or exceptional changes are beyond our control and can not engage our responsibility. If any of the ordered products is out of order, you will be charged only for products shipped.
Delivery is made to the delivery address indicated by the customer, it being specified that this must be the residence address of the customer or any other natural person of his choice. Delivery is completely free for persons domiciled in France, Belgium, Switzerland and Canada. The shipping costs for the islands (Guadeloupe, Martinica etc.) amount to €7.90. For the rest of the world, shipping costs are fixed regardless of the amount of the order, they are €3.90. Delivery can not be made in hotels or in relay points. The customer must ensure that he has provided accurate and complete information regarding the delivery address (such as, inter alia: street number, building number, staircase number, access codes, names and / or numbers of intercom, etc.).
The products offered mainly from abroad (China, United Kingdom and United States) and being shipped on order, the average delivery time found is 12-24 working days. Orders are sent by post for each country, the majority of articles are tracked and delivered against signature to the customer (shipping method: "registered economic mail recommended"), small orders can be unmonitored and delivered directly into your mailbox by La Poste. The indicated deadlines are indicative times, corresponding to the average time of treatment and delivery, so any sending can be presented or delivered before or after this indicative period. Festigals can not be held responsible for the consequences due to a delay in delivery that is not his fault.
Exceptionally, as every year, any order placed between January 15 and February 15 can be slowed, this due to the Chinese New Year (holidays, postal slowdown... delay observed on average: one week). We apologize for this delay beyond our control but we reassure you that your orders will be well taken care of and delivered!
In case of non-receipt of your order within 60 calendar days from its dispatch, Festigals undertakes to proceed with the return of the product or to refund the customer who has previously contacted the auto-entrepreneur, on request and at his convenience. No return or refund will be possible before this deadline (except incident confirmed by the postal service). Cross-border deliveries may be subject to an opening and inspection procedure by the customs authorities.
In case of damaged packages (already open, missing products ...), the customer agrees to notify the carrier (The postal service of his country) and Festigals, by any means, any reservations upon receipt of the product.
For reasons of availability of the ordered products and supply from different suppliers, an order may be the subject of several successive deliveries to the customer. In the event that the customer would like the products ordered to be delivered to two different addresses, it will be necessary for the latter to place two separate orders.
PRACTICAL INFORMATION: For customers who have paid with Paypal, the Paypal platform reimburses package returns (up to 30 €, up to 12 returns per year). This service is activated on Paypal: Access this service now to enjoy it !
The customer has a right of withdrawal of 14 calendar days from the delivery of the order which will be exerted by the return at its expenses of the products against AVOIR. This credit is valid for 2 years from the date of purchase. The original packaging is to be attached to the shipment (even damaged, on which the address of the sender and the possible tracking number), it is essential for us to start the return procedure with our sellers. The return will be made to the return address of the seller, in the form of parcel or international tracking mail. Please contact us before returning to the address firstname.lastname@example.org to communicate or confirm the address of the seller (which is also on the package of your package) and activate the return procedure. Note that any return not followed and not received can not be refunded. Also, it is important that you keep the tracking number of the order returned in case of complaint.
For any order error on the part of Festigals (ex: wrong item received, color error ...), the return costs will be compensated by Festigals via the payment method you chose when ordering. Thank you to contact us imperatively before any return to the address email@example.com by attaching as an attachment one or more clear pictures of the received article and its packing to activate the procedure of return. No returns will be accepted without prior request and photos in support.
Items are then returned (with their original packaging attached) in the form of a letter or simple colissimo or followed without signature within 14 calendar days at the following address: Festigals, 2 impasse Jacques Piou, 31400 TOULOUSE, FRANCE.
Items returned incomplete, damaged, damaged or soiled by the customer will not be returned.
Festigals reserves the right to refuse returns communicated or sent out of time, or clothes not in the same conditions as when they were received by the customer.
Packets returned for reasons: Refused / delivery impossible:
Shipments returned due to impossible delivery (multiple attempts, incomplete address, refusal, cancellation after purchase, etc.) will be subject to a refund of up to 60% (40% of the amount - excluding postage - will not be refunded, those this corresponds to shipping costs, packaging costs, international return costs and processing fees).
Articles from the following categories: lingerie, swimwear and sale / discounted items can not be returned or exchanged.
FORM RETURN .PDF (return to report beforehand by mail to firstname.lastname@example.org) to attach to your package.
Festigals will refunds the customer for any sums already paid, less any shipping costs. The refund is due within a maximum of 15 calendar days (from receipt of the product in return). The refund will be made according to the same method of payment chosen by the customer at the time of his order. Note that a refund is valid only in case of non-compliant item (bad color received, bad size received, different article received ...). If applicable, a credit note will be sent to you, which is valid for 2 years (article 8. Returns).
10. Responsibilities and applicable law
Festigals can not be held responsible for damages of any kind, whether tangible or intangible, which could result from the misuse of the products marketed. The responsibility of Festigals will, in any event, be limited to the amount of the order and can not be blamed for simple errors or omissions that could have remained despite all the precautions taken in the presentation of products.
All orders automatically entail the customer's acceptance of the General Conditions of Sale. These are governed by French law. In case of dispute, the French Courts will be competent. In case of difficulty or claim on the occasion of an order, the customer can contact the auto-entrepreneur to find an amicable solution: Laurie BANES, email@example.com.
11. Intellectual property
All the products presented on the site Festigals.fr as well as texts, illustrations and images are protected by the current regulations on copyright. Our articles and images are provided by our sellers, so in case one or more images belong to a third party, please contact us so that we make a withdrawal from that (s). Festigals can not be held responsible if one or more images belong to a third party and undertakes to remove the article or illustrations belonging to a third party, on request. The contact link is: firstname.lastname@example.org. Any unauthorized use of the site Festigals.fr and its contents is constitutive of counterfeit and sanctioned by the provisions of the Code of the Intellectual Property.